Hotel / Restaurant

Requirements Experience:

✅ Entry-level roles (kitchen helper, housekeeping, dishwasher): no prior experience required (training provided) — specify if applicable
✅ Front-of-house roles (server, front desk agent): minimum 1 year of verifiable experience in hospitality, food service, or customer-facing roles
✅ Chef/cook positions: minimum 2–3 years of verifiable culinary experience, ideally in a similar cuisine style or establishment type
✅ Management roles (hotel manager, restaurant manager): minimum 3–5 years of progressive hospitality management experience

Education:

✅ High school diploma or equivalent — commonly required even for entry-level roles
✅ Culinary diploma or certification for cook/chef positions
✅ Hospitality/hotel management diploma an asset for supervisory or management roles
✅ No formal education required for some general labour positions (specify per role)

Skills:

✅ Strong customer service orientation and positive, professional attitude
✅ Familiarity with hotel management software, reservation systems, or point-of-sale (POS) tools (for front desk/server roles)
✅ Basic to intermediate English proficiency
✅ Ability to multitask in a fast-paced environment
✅ Strong communication and problem-solving abilities for guest interactions
✅ Food handling and sanitation knowledge (for kitchen/food service roles)
✅ Attention to detail and cleanliness standards (for housekeeping roles)

Physical Requirements:

✅ Able to stand, walk, and move for extended periods during shifts
✅ Able to lift moderate loads (specify: e.g., up to 15–20 kg for housekeeping/kitchen roles)
✅ Comfortable working in a fast-paced, high-pressure environment (kitchen/peak service hours)
✅ Willing to work flexible hours, including nights, weekends, and holidays (hospitality operates around the clock)

Certifications (role-dependent):

✅ Food safety handling certification (Food Handler Certificate or provincial equivalent)
✅ Smart Serve or provincial alcohol service certification (for bartending/serving alcohol)
✅ First Aid/CPR certification (asset)
✅ WHMIS certification (for roles involving cleaning chemicals/kitchen equipment)

Immigration & Legal:

✅ Willingness to relocate to America, Canada and Australia for the duration of the work permit
✅ Willingness to undergo medical examination and criminal background/security clearance
✅ Valid passport and eligibility to obtain a America, Canada and Australia work permit
✅ Clean employment record with verifiable references

Key Responsibilities:

Front Desk / Guest Services

✅ Greet and check in/check out guests in a professional, friendly manner
✅ Manage room reservations, cancellations, and special requests using hotel management software
✅ Handle guest inquiries, complaints, and requests promptly and courteously
✅ Process payments and maintain accurate billing records
✅ Coordinate with housekeeping and maintenance to ensure room readiness
✅ Provide information about hotel amenities, local attractions, and services

Food & Beverage Service (Server/Waitstaff)

✅ Greet guests, present menus, and provide recommendations
✅ Take accurate food and drink orders and relay them to kitchen/bar staff
✅ Serve food and beverages promptly and according to service standards
✅ Process payments and handle point-of-sale (POS) systems
✅Ensure guest satisfaction throughout the dining experience and address concerns promptly

Kitchen / Culinary Roles

✅ Prepare, cook, and plate food according to recipes and quality standards
✅ Follow food safety, sanitation, and hygiene protocols at all times
✅ Manage inventory of ingredients and communicate shortages to supervisors
✅ Maintain a clean and organized kitchen workstation
✅ Collaborate with kitchen team to ensure timely order preparation during peak hours
✅ Assist with menu planning or food cost control (for senior chef roles)

Housekeeping

✅ Clean and prepare guest rooms according to hotel standards (bedmaking, dusting, bathroom sanitation)
✅ Restock room supplies (toiletries, linens, amenities)
✅ Report maintenance issues or damages to supervisors
✅ Maintain cleanliness of common areas, hallways, and public spaces
✅ Handle guest laundry services (if applicable)
✅ Follow proper procedures for handling cleaning chemicals and equipment safely

General Hospitality Duties

✅ Maintain a professional appearance and demeanor at all times
✅ Follow all workplace health, safety, and sanitation protocols
✅ Collaborate with team members across departments (front desk, kitchen, housekeeping) to ensure smooth operations
✅ Participate in shift briefings and communicate issues to supervisors
✅ Assist with special events, group bookings, or high-occupancy periods as needed

Management Roles (Hotel/Restaurant Manager)

✅ Oversee daily operations across departments (front desk, F&B, housekeeping)
✅ Manage staff scheduling, training, and performance
✅ Handle guest escalations and ensure high service quality standards
✅ Monitor budgets, costs, and revenue targets
✅ Ensure compliance with health, safety, and licensing regulations
✅ Coordinate with ownership/head office on operational strategy and reporting